Terms and Conditions of the LampyLas Online Store

Effec­tive from July 23, 2023

1. Gen­eral Provisions

1.1. These Terms and Con­di­tions gov­ern the sale of prod­ucts through the online store lampy​las​.pl, here­inafter referred to as the “Store”.

1.2. The owner and oper­a­tor of the online store avail­able at lampy​las​.pl is:

ROYAL Piotr Jochem­czyk ul. Bed­norza ¹⁴⁄₆ 43 – 200 Pszczyna, Poland Tax Iden­ti­fi­ca­tion Num­ber (NIP): 638 152 26 54

1.3. By plac­ing an order in the Store, the Cus­tomer acknowl­edges and accepts these Terms and Conditions.

2. Orders

2.1. An order placed in the Store is con­firmed upon receipt of payment.

2.2. For larger lamps made to order, Cus­tomers are requested to con­tact us by tele­phone or email before plac­ing an order.

2.3. Plac­ing an order con­sti­tutes enter­ing into a sales agree­ment with ROYAL Piotr Jochemczyk.

3. Order Ful­fil­ment and Delivery

3.1. Prod­ucts ordered through the Store are deliv­ered within the Repub­lic of Poland. We also ship our lamps to other Euro­pean coun­tries and des­ti­na­tions world­wide. For inter­na­tional orders, please con­tact us directly.

3.2. Ordered prod­ucts are deliv­ered by courier ser­vice or may be col­lected in person.

3.3. Ship­ping costs for smaller lamps within Poland are cov­ered by the Store.

3.4. Ship­ping arrange­ments and costs for larger lamps are deter­mined indi­vid­u­ally by tele­phone or email, either before or after plac­ing an order.

3.5. Prod­ucts are shipped to the deliv­ery address pro­vided by the Cus­tomer via email.

3.6. The Cus­tomer is required to inspect the con­tents of the ship­ment in the pres­ence of the courier. If there is rea­son to believe that the prod­uct has been dam­aged dur­ing trans­port, a dam­age report should be com­pleted. This report serves as the basis for sub­mit­ting a claim to the courier company.

4. Order Pro­cess­ing Time

4.1. For most prod­ucts, the order pro­cess­ing time is up to 7 busi­ness days, unless oth­er­wise agreed individually.

5. Pay­ment Methods

The fol­low­ing two pay­ment meth­ods are available:

• Bank Trans­fer (Advance Pay­ment): Bank account details and pay­ment instruc­tions will be pro­vided in a con­fir­ma­tion email after the order has been placed.
• Cash on Deliv­ery: The Cus­tomer pays for the order upon receipt of the shipment.

6. War­ranty

6.1. All prod­ucts are new and cov­ered by a one-​year manufacturer’s warranty.

6.2. The war­ranty does not cover:

–Mechan­i­cal dam­age caused by the Cus­tomer. –Dam­age result­ing from improper use of the prod­uct. –Nat­ural changes in the appear­ance of wood over time. –Minor dam­age to the wood veneer caused by sig­nif­i­cant fluc­tu­a­tions in indoor humid­ity or temperature.

7. Com­plaints and Claims

7.1. Proof of pur­chase is required when sub­mit­ting a com­plaint. All com­plaints should be sub­mit­ted by email.

7.2. The com­pany is not respon­si­ble for prod­uct defects result­ing from mod­i­fi­ca­tions or alter­ations made by the Customer.

7.3. Prod­ucts sub­mit­ted for war­ranty claims must be shipped at the Customer’s expense. Repaired or replace­ment prod­ucts will be returned at the company’s expense.

8. Per­sonal Data Protection

8.1. Per­sonal data pro­vided by Cus­tomers is processed in accor­dance with Pol­ish law and the Pol­ish Per­sonal Data Pro­tec­tion Act.

8.2. Cus­tomers are required to pro­vide the per­sonal infor­ma­tion nec­es­sary to process and ful­fil their orders and to enable com­mu­ni­ca­tion regard­ing those orders.

8.3. To ful­fil an order, the Customer’s per­sonal data may be shared with the courier com­pany and the pay­ment ser­vice provider.

9. Addi­tional Information

9.1. All enquiries should be sent to the fol­low­ing email address: info@lampylas.pl

9.2. Any mat­ters not cov­ered by these Terms and Con­di­tions shall be gov­erned by Pol­ish law. If changes in applic­a­ble leg­is­la­tion ren­der any pro­vi­sion of these Terms and Con­di­tions invalid, the remain­ing pro­vi­sions shall remain in full force and effect.

9.3. In the event of any mis­un­der­stand­ings or dis­putes aris­ing from the per­for­mance of agree­ments gov­erned by these Terms and Con­di­tions, the Seller and the Cus­tomer shall endeav­our to resolve such dis­putes ami­ca­bly. If an ami­ca­ble res­o­lu­tion can­not be reached, the dis­pute shall be referred to the court hav­ing juris­dic­tion over the Seller’s reg­is­tered place of business.